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our3rotts · 03-29-2006, 2:05 PM

I started my contract at the beginning of this month. I'm still under my 30 days to exchange the phone.

Now my phone is FREE (rather than the $80 I paid for it)

Should I get a credit?

I could trade the phone on a different one, then trade back to this one & it would be, right?

our3rotts · 03-29-2006, 2:32 PM

Grr.

I just talked to CS - They are applying my OVERALL $25 discount to the phone - not to the ORDER, as it shows on my receipt.

So they'll give me a $4 credit, but not a $25 credit.

they can't understand that if I ordered the phone TODAY it would be FREE! And that $25 would be applied to the $100 in accessories that I ordered.

Grrr!

our3rotts · 03-29-2006, 4:00 PM

You guys are NO help, I tell you.

I went into the store (which on the phone, they told me there is no way the store would do it, as I bought it online)

I brought my receipt & tried to explain what the CS rep told me and what I was telling her.

They totally understood & credited my acct.

Ha! I'm vindicated! I'm invincible.

I AM Jack Bauer.

Jay2TheRescue · 03-30-2006, 1:39 AM

Quote:

Originally Posted by our3rotts

You guys are NO help, I tell you.

I went into the store (which on the phone, they told me there is no way the store would do it, as I bought it online)

I brought my receipt & tried to explain what the CS rep told me and what I was telling her.

They totally understood & credited my acct.

Ha! I'm vindicated! I'm invincible.

I AM Jack Bauer.

Glad to hear it worked out for you.

-Jay

walkguru · 03-30-2006, 3:50 PM

WOW, yes i am impressed, way to go girl,

Airb330 · 03-31-2006, 7:41 PM

I've found the stores to be much better than 611. The store reps always seem to understand the problem and then can at least relay it with more credibility to customer service. This is our old ATT store. Our local Orange store sucks.

03-29-2006, 2:05 PM	#1
our3rotts And baby makes 4 Join Date: Jun 2003 Location: E. Iowa Posts: 584 Phone(s): Cranberry Curve - pretty. Provider(s): AT&T (cingular) Devices: HS820, mp3, GPS, 2007 Durango (big gadget!) Thanks: 0 Thanked 0 Times in 0 Posts	I should get my phone free, right? I started my contract at the beginning of this month. I'm still under my 30 days to exchange the phone. Now my phone is FREE (rather than the $80 I paid for it) Should I get a credit? I could trade the phone on a different one, then trade back to this one & it would be, right? __________________ Right where I want to be, until I decide to go somewhere else

03-29-2006, 2:32 PM	Original Poster #2
our3rotts And baby makes 4 Join Date: Jun 2003 Location: E. Iowa Posts: 584 Phone(s): Cranberry Curve - pretty. Provider(s): AT&T (cingular) Devices: HS820, mp3, GPS, 2007 Durango (big gadget!) Thanks: 0 Thanked 0 Times in 0 Posts	Re: I should get my phone free, right? Grr. I just talked to CS - They are applying my OVERALL $25 discount to the phone - not to the ORDER, as it shows on my receipt. So they'll give me a $4 credit, but not a $25 credit. they can't understand that if I ordered the phone TODAY it would be FREE! And that $25 would be applied to the $100 in accessories that I ordered. Grrr! __________________ Right where I want to be, until I decide to go somewhere else

03-29-2006, 4:00 PM	Original Poster #3
our3rotts And baby makes 4 Join Date: Jun 2003 Location: E. Iowa Posts: 584 Phone(s): Cranberry Curve - pretty. Provider(s): AT&T (cingular) Devices: HS820, mp3, GPS, 2007 Durango (big gadget!) Thanks: 0 Thanked 0 Times in 0 Posts	Re: I should get my phone free, right? You guys are NO help, I tell you. I went into the store (which on the phone, they told me there is no way the store would do it, as I bought it online) I brought my receipt & tried to explain what the CS rep told me and what I was telling her. They totally understood & credited my acct. Ha! I'm vindicated! I'm invincible. I AM Jack Bauer. __________________ Right where I want to be, until I decide to go somewhere else

03-30-2006, 3:50 PM	#5
walkguru Wireless Guru Join Date: Dec 2005 Location: Oklahoma Posts: 6,069 Phone(s): nokia 6682, nokia 6230, moto,v600, moto,v551 Provider(s): cingular,family plan w/4 lines Devices: m3000,hs810, Sirius,sportster,w/boombox, Thanks: 10 Thanked 1 Time in 1 Post Images: 28 My Auctions	Re: I should get my phone free, right? WOW, yes i am impressed, way to go girl, __________________ http://www.speedtest.net/result/90674468.png Men sleep peacefully in their beds at night, because rough men stand ready to do violence on their behalf ~George Orwell

03-31-2006, 7:41 PM	#6
Airb330 Join Date: Apr 2002 Location: Philadelphia, PA Posts: 3,526 Phone(s): BB 8330 Provider(s): Sprint PCS Devices: iPod Nano (Black), XM Radio Thanks: 0 Thanked 0 Times in 0 Posts Images: 3	Re: I should get my phone free, right? I've found the stores to be much better than 611. The store reps always seem to understand the problem and then can at least relay it with more credibility to customer service. This is our old ATT store. Our local Orange store sucks.

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