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Shizam76 · 09-08-2004, 1:19 AM

When I sign into my account on the website.....there is a link to "Upgrade Phone" WOW....I thought.....I can do this online without having to deal with a sales person. Nope.

I picked my phone (v400), rate plan (Nation 450/5,000 N&W), etc. The next screen is just page cannot be displayed. I also got a bunch of wierd script error stuff. I tried to pick a different plan by going back. It said it couldn't change my plan without finishing my transaction. Click the link to continue your transaction. Okay...I clicked it and bam....looks like I'm going to accept the agreement....verify my shipping address (filled in already since I am already a customer) and enter CC info to pay for the phone. I click submit. ERROR...birthdate must be in mm/dd/yyyy form. I was like what!?!? BIRTHDAY is in a section called credit information. This was mostly filled in already, and greyed out so I cannot change anything (sounds right....credit checks is for new customers) So I said okay...I called the number. I was told there couldn't be anything wrong with the website (big mistake to say something like that without checking!) but let me transfer you to retentions. HOLD...about 5 minutes. Sir? Yes. It appears that department is closed....call 866-689-1876 tomorrow and they will honor the internet "deals" going on.

*Sigh* It was a bad move to tell me nothing was wrong with the site WITHOUT checking. Pages not being able to display usually means something is loused up. I don't know....maybe this is a sign for me not to upgrade. We'll see what retentions has to say tomorrow.

budney · 09-08-2004, 1:29 AM

Cingular's site isn't the greatest.

Go to a corporate store in your area, if you have one. I believe they will honor the online sales/prices. And that way you can deal with someone face to face, and get the phone that day.

I hope you don't have to do it by phone.

Shizam76 · 09-08-2004, 11:37 AM

Quote:

Originally Posted by budney

Cingular's site isn't the greatest.

Go to a corporate store in your area, if you have one. I believe they will honor the online sales/prices. And that way you can deal with someone face to face, and get the phone that day.

I hope you don't have to do it by phone.

I tried a few corporate stores and they will not sell me the v400 for 99.99

They say that any online offers I must get online

Now when I go to Cingular's site...all I get is the orange background colors and "<script type="text/javascript" src="http://a111.g.akamai.net/f/111/2897/5m/www." written in plain black text at the top of the screen

I wish that survey would pop up again wanting feedback of the site. I would give all the questions a 0 for poor.

AnthroMatt · 09-09-2004, 1:35 PM

That's odd that they will not match the online price. Usually commissions and quotas will drive store managers to match online deals. I know ATT matched on online offer when I tried them out in June.

Shizam76 · 09-09-2004, 2:14 PM

Quote:

Originally Posted by AnthroMatt

That's odd that they will not match the online price. Usually commissions and quotas will drive store managers to match online deals. I know ATT matched on online offer when I tried them out in June.

Nope....nobody will match it...I've tried. I can only get the v400 for 99.99 ONLINE ONLY. I called and said I cannot complete my order online...since the website will not let me finish anything. They said that the online ordering is down right now (that's all that was said) and they gave me a retentions department number to call, as they will honor the online price due to the web site not functioning correctly. All the stores wanted anywhere from $150 to $199 for it

bobolito · 09-10-2004, 1:35 AM

Yep...online ordering is down until that $99 offer expires...

budney · 09-10-2004, 2:59 AM

I'm wondering how many of the stores you went to were actually corporate? It is very hard to tell some dealers stores from corporate stores. I can't believe none of them would honor the price, as Matt said "that's odd".

Shizam76 · 09-10-2004, 12:37 PM

Quote:

Originally Posted by bobolito

Yep...online ordering is down until that $99 offer expires...

LoL...yeah and then it fires up again when the v400 is either 0.00 or 50.00...AFTER I've already got it and paid for it

That is my luck though

wgray8231 · 09-13-2004, 12:27 PM

I know TMO stores will honor online prices.

09-08-2004, 1:19 AM	#1 (permalink)
Shizam76 Shizam! Babyyyyy! Join Date: Feb 2003 Location: Illinois Posts: 2,906 Phone(s): Palm Treo 750, Blackjack i607 (Wife's) Provider(s): AT&T Thanks: 7 Thanked 1 Time in 1 Post Images: 95 My Auctions	WebSite Bugs When I sign into my account on the website.....there is a link to "Upgrade Phone" WOW....I thought.....I can do this online without having to deal with a sales person. Nope. I picked my phone (v400), rate plan (Nation 450/5,000 N&W), etc. The next screen is just page cannot be displayed. I also got a bunch of wierd script error stuff. I tried to pick a different plan by going back. It said it couldn't change my plan without finishing my transaction. Click the link to continue your transaction. Okay...I clicked it and bam....looks like I'm going to accept the agreement....verify my shipping address (filled in already since I am already a customer) and enter CC info to pay for the phone. I click submit. ERROR...birthdate must be in mm/dd/yyyy form. I was like what!?!? BIRTHDAY is in a section called credit information. This was mostly filled in already, and greyed out so I cannot change anything (sounds right....credit checks is for new customers) So I said okay...I called the number. I was told there couldn't be anything wrong with the website (big mistake to say something like that without checking!) but let me transfer you to retentions. HOLD...about 5 minutes. Sir? Yes. It appears that department is closed....call 866-689-1876 tomorrow and they will honor the internet "deals" going on. Sigh It was a bad move to tell me nothing was wrong with the site WITHOUT checking. Pages not being able to display usually means something is loused up. I don't know....maybe this is a sign for me not to upgrade. We'll see what retentions has to say tomorrow. __________________ http://www.80sondemand.com

09-08-2004, 1:29 AM	#2 (permalink)
budney Resident Headbanger Join Date: Jan 2003 Location: FV, CA Posts: 4,446 Phone(s): Touch Pro, Katana II Provider(s): Sprint Devices: 30GB Zune & 1GB Zen Stone Thanks: 1 Thanked 2 Times in 2 Posts Images: 14 My Auctions	Re: WebSite Bugs Cingular's site isn't the greatest. Go to a corporate store in your area, if you have one. I believe they will honor the online sales/prices. And that way you can deal with someone face to face, and get the phone that day. I hope you don't have to do it by phone. __________________ 'If it ain't broke, don't fix it,' unless you're a tweaker, and in that case you already fixed it ten times and it's still broken. - Dave Mustaine

09-09-2004, 1:35 PM	#4 (permalink)
AnthroMatt Big Meanie Join Date: Jul 2002 Location: Mesa, AZ Posts: 8,346 Phone(s): Motorola V950 Provider(s): Sprint + Airave Thanks: 3 Thanked 11 Times in 8 Posts Images: 1	Re: WebSite Bugs That's odd that they will not match the online price. Usually commissions and quotas will drive store managers to match online deals. I know ATT matched on online offer when I tried them out in June. __________________ Motorola V950

09-10-2004, 1:35 AM	#6 (permalink)
bobolito iPhone 3G 16GB (White) Join Date: May 2002 Location: New Sanfrakota Posts: 12,398 Phone(s): iPhone 3G, RAZR V9, Sierra 875 3G Aircard, HP iPaq Classic 110 Provider(s): AT&T Mobility Devices: WiFi cards/Access points Thanks: 3 Thanked 11 Times in 10 Posts Images: 50 My Auctions	Re: WebSite Bugs Yep...online ordering is down until that $99 offer expires... __________________

09-10-2004, 2:59 AM	#7 (permalink)
budney Resident Headbanger Join Date: Jan 2003 Location: FV, CA Posts: 4,446 Phone(s): Touch Pro, Katana II Provider(s): Sprint Devices: 30GB Zune & 1GB Zen Stone Thanks: 1 Thanked 2 Times in 2 Posts Images: 14 My Auctions	Re: WebSite Bugs I'm wondering how many of the stores you went to were actually corporate? It is very hard to tell some dealers stores from corporate stores. I can't believe none of them would honor the price, as Matt said "that's odd". __________________ 'If it ain't broke, don't fix it,' unless you're a tweaker, and in that case you already fixed it ten times and it's still broken. - Dave Mustaine

09-13-2004, 12:27 PM	#9 (permalink)
wgray8231 I don't work here. Join Date: Aug 2004 Location: Nashville, TN (SID 179) Posts: 1,463 Phone(s): Motorola W755 Provider(s): VZW Thanks: 0 Thanked 0 Times in 0 Posts Images: 54	Re: WebSite Bugs I know TMO stores will honor online prices.

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