c.s

[oldkyman]

ok so today (friday) i called c.s.to remove the $15.00
unlimited data,before ending the call i made sure that
my 200 messaging pack would remain on my line,c.s.
said yes removing the unlimited data would not cancell
out my text messaging package,all is well and i hung up,
i just went into my acct online and guess what? yelp
text messaging pack also was deactivated,tried to
add it back on in my acct website,website down
please try back in 1 hour,now i guess i have to pay
for 5 pic message's because a c.s.PROFESSIONAL
didn't do her job.i have only been with them for less
then 2 month's and i'm already thinking of just paying
the etf,sell my phone to cover the fee and leave,
i think att has redefind the word c.s.Specialist.

[Charlyee]

I can relate to your ordeal and sympathize with you. AT&T provides excellent service but their CS leaves a lot to be desired. Just about every time I have dealt they have managed to botch up something totally unrelated to what I had called about. In due credit to them, they have always fixed their error.

Do give them a call and have any charges resulting from this, taken off.

Btw, if you look for old posts, you will see many where Shizam and I are "Misery Loves Company" buddies, they are all related to AT&T CS. Of course you are more than welcome to join us.

Good luck, hope it has been sorted out.

BlackBerry9700/5.0.0.405 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102

[budney]

I have to agree with Charlyee. Call back and get it taken care of. Don't be so quick in leaving a carrier because of CS issues. Having spent time with all the major carriers, I can tell you the grass is brown on every side.



Charlyee, I might be joining your group soon.

[oldkyman]

ok, i guess the problem is fixed for now,it took an upper tech supervisor
because the c.s. just didn't understand the problem, the only thing i can
say is the only differance between att c.s. and an outsourse c.s. is att speaks
english.

[Shizam76]

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 6.12) UP.Link/6.3.1.20.0)

Yes, welcome to the misery loves company KY man! Me and Charlyee have spent a lot of time being miserable! Glad to have you aboard.

[Charlyee]

Originally Posted by oldkyman ok, i guess the problem is fixed for now,it took an upper tech supervisor because the c.s. just didn't understand the problem.

Good to know, thanks for keeping us posted.

Originally Posted by budney Charlyee, I might be joining your group soon.

Thanks budney, very well said.

We will be happy to have you, I see your are getting the iPhone, the combination of AT&T with iPhone will definitely enhance your chances of joining our group.

Originally Posted by Shizam76 Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 6.12) UP.Link/6.3.1.20.0) Yes, welcome to the misery loves company KY man! Me and Charlyee have spent a lot of time being miserable! Glad to have you aboard.

Isn't that the truth

BlackBerry9700/5.0.0.405 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102

[budney]

Nice to hear your issue is fixed oldkyman.

Originally Posted by Charlyee Thanks budney, very well said. We will be happy to have you, I see your are getting the iPhone, the combination of AT&T with iPhone will definitely enhance your chances of joining our group. BlackBerry9700/5.0.0.405 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102

Well I just remembered Telus has the Hero, and it will work on AT&T's 3G. And I know someone in Canada who can get me one, and he wants my Sprint TP2 if I sell it. So no iPhone for me now. I just wish AT&T's maps were not so optimistic, coverage at my mom's isn't as good as they say.

[Charlyee]

Originally Posted by budney Well I just remembered Telus has the Hero, and it will work on AT&T's 3G. And I know someone in Canada who can get me one, and he wants my Sprint TP2 if I sell it. So no iPhone for me now. I just wish AT&T's maps were not so optimistic, coverage at my mom's isn't as good as they say.

The Hero sounds interesting, let us know how you like it.

Unfortunately from my experience, only T-Mobile has a semi realistic coverage map.

BlackBerry9700/5.0.0.405 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/102

[oldkyman]

thanks to all for the support