Results 1 to 20 of 20
Cingular-great customer service
Today i called the warranty exchanged dept to get my silver Razr replaced and as usual i got a very pleasant ...
- 11-06-2005, 2:09 AM #1\/\/ireless/\dvisor
- Join Date
- Jul 2003
- Location
- City of /\ngels CA.
- Posts
- 10,268
- Phone(s)
- HTC EVO
- Provider(s)
- ··Sprint
- Devices
- Ja\/\/bone-prime & icon
- Likes
- 20
- Images
- 19
Cingular-great customer service Today i called the warranty exchanged dept to get my silver Razr replaced and as usual i got a very pleasant rep to help me, i like how i wasn't given a hard time about what the problem with the phone was and the rep even apologized for the inconvenience, i asked the rep if it was possible to get a black Razr instead of the silver and she said no problem, talk about good customer service, now i'll have to edit my silver Razr from my avatar to reflect two black ones....
- 11-06-2005, 9:06 AM #2Resident Spamslayer
- Join Date
- Dec 2002
- Location
- Northern Virginia
- Posts
- 12,180
- Phone(s)
- HTC Vivid LTE
- Moto V551, iPAQ 6515
- Western Electric 302, 500
- Ericsson Ericophone
- Provider(s)
- AT&Tingular 310-410
- Devices
- Zune 30gb & way too many BT devices to list
- Likes
- 199
- Images
- 158
Re: Cingular-great customer service I don't know why Cingular CS gets such a bad rap. I guess when you're as bag as Cingular there are some vocal people that will never be happy. I've always had good experiences with CS.
Originally Posted by Tony E Today i called the warranty exchanged dept to get my silver Razr replaced and as usual i got a very pleasant rep to help me, i like how i wasn't given a hard time about what the problem with the phone was and the rep even apologized for the inconvenience, i asked the rep if it was possible to get a black Razr instead of the silver and she said no problem, talk about good customer service, now i'll have to edit my silver Razr from my avatar to reflect two black ones....
http://www.speedtest.net/android/256739406.png
- 11-06-2005, 11:38 AM #3\/\/ireless/\dvisor
Threadstarter
- Join Date
- Jul 2003
- Location
- City of /\ngels CA.
- Posts
- 10,268
- Phone(s)
- HTC EVO
- Provider(s)
- ··Sprint
- Devices
- Ja\/\/bone-prime & icon
- Likes
- 20
- Images
- 19
Re: Cingular-great customer service When, you're as bad as Cingular? on the contrary, i've never had a bad experience yet-knock on wood.....lol Originally Posted by Jay2TheRescue
- 11-06-2005, 11:55 AM #4
- Join Date
- Jul 2004
- Location
- Seattle, WA
- Posts
- 864
- Phone(s)
- Apple iPhone 4S - 32GB
- Pantech Breeze II
- Provider(s)
- AT&T Mobility
- Likes
- 7
Re: Cingular-great customer service "Cingular-great customer service"
Now there is something you don't hear everyday. LOL
sorry, I couldn't resist
Join In
- 11-06-2005, 12:16 PM #5\/\/ireless/\dvisor
Threadstarter
- Join Date
- Jul 2003
- Location
- City of /\ngels CA.
- Posts
- 10,268
- Phone(s)
- HTC EVO
- Provider(s)
- ··Sprint
- Devices
- Ja\/\/bone-prime & icon
- Likes
- 20
- Images
- 19
Re: Cingular-great customer service Originally Posted by SBacklin
Agreed, and that's because most only post about problems with their carriers...
- 11-06-2005, 12:40 PM #6Technology Aficionado
- Join Date
- Jul 2003
- Location
- The Florida Everglades
- Posts
- 9,164
- Phone(s)
- Samsung Galaxy S4
- Provider(s)
- VZW Promo plan (4 line FS plan) w/15% off
- Devices
- Slingbox HD;Kenwood DNX9960;Verizon 4G iPad 3
- Likes
- 131
- Images
- 74
Re: Cingular-great customer service Tony, are you trying to hint at something? Originally Posted by Tony E Today i called the warranty exchanged dept to get my silver Razr replaced and as usual i got a very pleasant rep to help me, i like how i wasn't given a hard time about what the problem with the phone was and the rep even apologized for the inconvenience, i asked the rep if it was possible to get a black Razr instead of the silver and she said no problem, talk about good customer service, now i'll have to edit my silver Razr from my avatar to reflect two black ones....
My Carriers:
Cellular One (TDMA) [1999-2000]>>AT&T (TDMA) [2000-2001]>>Cingular (TDMA) [2001-2003]>>Sprint [2003-2005]>>Verizon Wireless [2005 to present]>>Sprint SERO [2006-2008]>>AT&T [2008 to 2009]
- 11-06-2005, 1:09 PM #7\/\/ireless/\dvisor
Threadstarter
- Join Date
- Jul 2003
- Location
- City of /\ngels CA.
- Posts
- 10,268
- Phone(s)
- HTC EVO
- Provider(s)
- ··Sprint
- Devices
- Ja\/\/bone-prime & icon
- Likes
- 20
- Images
- 19
Re: Cingular-great customer service Originally Posted by Gamer03 Tony, are you trying to hint at something?
LOL...Gamer, i'm just pointing out that we usually tend to post whenever there's a problem with a carrier but not when we had a good experience, so don't hate because i had a good day with Cingular...
- 11-06-2005, 1:25 PM #8Resident Spamslayer
- Join Date
- Dec 2002
- Location
- Northern Virginia
- Posts
- 12,180
- Phone(s)
- HTC Vivid LTE
- Moto V551, iPAQ 6515
- Western Electric 302, 500
- Ericsson Ericophone
- Provider(s)
- AT&Tingular 310-410
- Devices
- Zune 30gb & way too many BT devices to list
- Likes
- 199
- Images
- 158
Re: Cingular-great customer service I meant big. I guess I should spell check more often. Originally Posted by Tony E http://www.speedtest.net/android/256739406.png
- 11-06-2005, 1:28 PM #9\/\/ireless/\dvisor
Threadstarter
- Join Date
- Jul 2003
- Location
- City of /\ngels CA.
- Posts
- 10,268
- Phone(s)
- HTC EVO
- Provider(s)
- ··Sprint
- Devices
- Ja\/\/bone-prime & icon
- Likes
- 20
- Images
- 19
Re: Cingular-great customer service Originally Posted by Jay2TheRescue
lol...ok that makes meore sense now...
what happened to our spell checker btw?
- 11-06-2005, 2:15 PM #10Resident Spamslayer
- Join Date
- Dec 2002
- Location
- Northern Virginia
- Posts
- 12,180
- Phone(s)
- HTC Vivid LTE
- Moto V551, iPAQ 6515
- Western Electric 302, 500
- Ericsson Ericophone
- Provider(s)
- AT&Tingular 310-410
- Devices
- Zune 30gb & way too many BT devices to list
- Likes
- 199
- Images
- 158
Re: Cingular-great customer service when Joe updated the systems 2 months ago a new version was used. You have to install this feature now. Originally Posted by Tony E http://www.speedtest.net/android/256739406.png
- 11-06-2005, 2:23 PM #11\/\/ireless/\dvisor
Threadstarter
- Join Date
- Jul 2003
- Location
- City of /\ngels CA.
- Posts
- 10,268
- Phone(s)
- HTC EVO
- Provider(s)
- ··Sprint
- Devices
- Ja\/\/bone-prime & icon
- Likes
- 20
- Images
- 19
Re: Cingular-great customer service yes i know Jay, it was more of a "why is it not there" type of comment.. Originally Posted by Jay2TheRescue
- 11-06-2005, 2:33 PM #12
- Join Date
- Dec 2001
- Location
- Kingsport, TN
- Posts
- 6,298
- Phone(s)
- LG Optimus L9
- Provider(s)
- T-Mobile
- Likes
- 48
Re: Cingular-great customer service I don't know why people say Cingular's CS is so bad either. I had them for a year and a half. I had to call customer service sometimes and I usually got somebody really friendly that knew what they were doing. My issues were always resolved and quite quickly.
That being said the customer service hours at Cingular really do suck. Cingular's biggest problem is the lack of hours you can call CS. I will admit though Verizon
's CS just blows Cingular out of the water. They seem to be better trained, a bit friendlier, and go a little bit beyond what is even needed to help you. Plus Verizon has a lot better customer service hours.
If I had to rate the two I'd rate Cingular's CS as Good and Verizon's as Excellent.
- 11-06-2005, 3:35 PM #13Technology Aficionado
- Join Date
- Jul 2003
- Location
- The Florida Everglades
- Posts
- 9,164
- Phone(s)
- Samsung Galaxy S4
- Provider(s)
- VZW Promo plan (4 line FS plan) w/15% off
- Devices
- Slingbox HD;Kenwood DNX9960;Verizon 4G iPad 3
- Likes
- 131
- Images
- 74
Re: Cingular-great customer service No. I didn't mean that. Originally Posted by Tony E LOL...Gamer, i'm just pointing out that we usually tend to post whenever there's a problem with a carrier but not when we had a good experience, so don't hate because i had a good day with Cingular...
I thought that the avatar that you want me to work on was hinted in your previous post.
Sorry for the confusion.My Carriers:
Cellular One (TDMA) [1999-2000]>>AT&T (TDMA) [2000-2001]>>Cingular (TDMA) [2001-2003]>>Sprint [2003-2005]>>Verizon Wireless [2005 to present]>>Sprint SERO [2006-2008]>>AT&T [2008 to 2009]
- 11-06-2005, 3:42 PM #14\/\/ireless/\dvisor
Threadstarter
- Join Date
- Jul 2003
- Location
- City of /\ngels CA.
- Posts
- 10,268
- Phone(s)
- HTC EVO
- Provider(s)
- ··Sprint
- Devices
- Ja\/\/bone-prime & icon
- Likes
- 20
- Images
- 19
Re: Cingular-great customer service Originally Posted by Gamer03 No. I didn't mean that.
I thought that the avatar that you want me to work on was hinted in your previous post.
Sorry for the confusion.
well if that's the case i got some new material for you...
- 11-06-2005, 4:48 PM #15Technology Aficionado
- Join Date
- Jul 2003
- Location
- The Florida Everglades
- Posts
- 9,164
- Phone(s)
- Samsung Galaxy S4
- Provider(s)
- VZW Promo plan (4 line FS plan) w/15% off
- Devices
- Slingbox HD;Kenwood DNX9960;Verizon 4G iPad 3
- Likes
- 131
- Images
- 74
Re: Cingular-great customer service Ok. Originally Posted by Tony E well if that's the case i got some new material for you...
Just PM me the new stuff and I will work on yours and my other projects as soon as I get a chance (as of right now, it looks like around Thanksgiving week...which is when I will get a chance between taking breaks of playing my new Xbox 360 (it comes out on 11/22)). My Carriers:
Cellular One (TDMA) [1999-2000]>>AT&T (TDMA) [2000-2001]>>Cingular (TDMA) [2001-2003]>>Sprint [2003-2005]>>Verizon Wireless [2005 to present]>>Sprint SERO [2006-2008]>>AT&T [2008 to 2009]
- 11-07-2005, 8:33 AM #16Quase Três Anos Com WA!
- Join Date
- Sep 2003
- Location
- Higienópolis, São Paulo
- Posts
- 2,233
- Phone(s)
- Motorola E398
- Provider(s)
- TIM Brasil
- Devices
- Palm Tungsten E2, iPod, Presario V2311, HS850
Re: Cingular-great customer service Sem fronteiras... esse é como eu quero morar minha vida.
- 11-08-2005, 11:31 AM #17Resident Headbanger
- Join Date
- Jan 2003
- Location
- Eugene, OR
- Posts
- 5,706
- Phone(s)
- Nokia Lumia 720
- 820
- iPhone 5
- Provider(s)
- AT&T
- Devices
- Kindle Fire HD 16GB, 1GB Zen Stone
- Likes
- 195
- Images
- 14
Re: Cingular-great customer service I have had only one major major problem with Cingular's CS, other then that they have been very good. Just last week I called to see it would be worth while to change plans. But since my family is almost out of contract it wasn't. I then asked rep about my younger sister's text messaging, and the rep put her on the correct plan. Plus they were able to go back and add the plan to the previous bill, which chopped $30 off it.
- 11-10-2005, 12:26 PM #18Easy,Cheap & Sleazy
- Join Date
- Sep 2002
- Location
- Union County NJ
- Posts
- 8,456
- Phone(s)
- EnV
- V750
- Provider(s)
- Verizon
- Likes
- 1
- Images
- 293
Re: Cingular-great customer service Glad to hear had a good experience with CS Tony, and you are right most people take the energy to complain about something and don't take the time to give praise (which takes alot less energy) where & when it's due. Originally Posted by Tony E
I called CS last week to have the insurance removed due to Blue customers now having to pay the same $50.00 deductible orange customers had to, the rep (Keith) was very plesant and even told me that if I do this, I would not be able to add it back on my Blue account and confirmed my decision 1 last time and before removing it.
He didn't even hear about the deductible increase until I called & called Lockline to confirm it before he went further, and he answered within 1 min.
I do think they are working towards getting the reps better trained to listen & work with the customers.
- 11-22-2005, 8:38 AM #19
- Join Date
- Jul 2003
- Location
- Charlotte
- Posts
- 1,756
- Phone(s)
- L6, V3
- Provider(s)
- AT&T
Re: Cingular-great customer service Tony you b@stard....you have two black Razrs and I am scrounging for one Originally Posted by Tony E Today i called the warranty exchanged dept to get my silver Razr replaced and as usual i got a very pleasant rep to help me, i like how i wasn't given a hard time about what the problem with the phone was and the rep even apologized for the inconvenience, i asked the rep if it was possible to get a black Razr instead of the silver and she said no problem, talk about good customer service, now i'll have to edit my silver Razr from my avatar to reflect two black ones.... With my black L6 and wireless H500 ear piece, I feel like a naked boy roaming the country side.
- 11-22-2005, 9:48 AM #20\/\/ireless/\dvisor
Threadstarter
- Join Date
- Jul 2003
- Location
- City of /\ngels CA.
- Posts
- 10,268
- Phone(s)
- HTC EVO
- Provider(s)
- ··Sprint
- Devices
- Ja\/\/bone-prime & icon
- Likes
- 20
- Images
- 19
Re: Cingular-great customer service lol....i'll sell you one....
Auctions
Reply With QuoteThread Information
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)
Similar Threads
-
Cingular Customer Service Email
By hilarios in forum GENERAL Wireless DiscussionReplies: 2Last Post: 08-16-2004, 5:18 PM -
Great AT&T customer service
By Fire14 in forum Northeastern US Wireless ForumReplies: 6Last Post: 02-04-2004, 6:12 PM -
Cingular Service from Great Lakes to NE Indiana
By townslo in forum Central US Wireless ForumReplies: 1Last Post: 10-16-2003, 8:41 PM -
Excellent Cingular Customer Service
By Mario in forum Western US Wireless ForumReplies: 2Last Post: 08-05-2002, 12:32 AM -
Great Sprint PCS Customer Service
By ComicalMoodyDan in forum Southern US Wireless ForumReplies: 35Last Post: 05-30-2002, 9:35 PM
Here is Jon Stewarts look at the Senate event with Apple CEO. The...
Apple CEO Tim Cook will...