Apple Store Service- the Best

[viewfly]

Very under appreciated is having Apple stores nearby for service.

A family member's iPhone 4S stopping working - data/internet was fine, but only one sided voice communications. Seems that the mic was not working. ATT told them to go to the Apple store. The phone was purchased in Sept/Fall '11.

The 'Genius' checked out first for water damage, then verified the problem we described. Next was a complete erase of the phone (after asking that we had backed up), to see if it was a software problem (they verified that the mic was working , by using the recorder App). I was impressed with the methodically way they diagnosed the problem.

When that didn't fix the problem, they said 'we will give you a new phone, no charge' being under warranty still. All in all, we were out in about 20 minutes, just a electronic signature required.

I am still sour at the day my Nokia failed and I had to return it to Nokia for 2 weeks, with no back up phone from ATT.

Very pleased.

[Irish Rose]

+1, can't say that I've ever had a bad experience with Apple, either in their store or with Apple care over the phone. I like the fact that if I ever have an issue with my iDevices Apple will exchange them in their store right away, or over night me a replacement device. When you don't have a backup phone the last thing you want to do is send your phone in and be forced to wait a week or longer while it is being looked at.


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[RadioRaiders]

I remember when Nokia had "Flagship" stores everywhere, it's always nice to have the personal service, I used to pass by one on the way to work every day. Got a free shirt once Can't beat the personal service of a walk-in brick and mortar store. Unfortunately the one near me closed about 10 years ago After a little Googling, I found they actually still had a Nokia "Flagship" store in NYC up to 2 years ago I wonder if they will start up some of them with their new push with Windows Phone?

The nearest Apple shop is 1.5 hours drive from me, unfortunately not as convenient as the Nokia store was. Actually, according to Apples website, they have only 300 stores world-wide, so I think out of reach of most people Altho if you happen to have one near you, then that's great

[Irish Rose]

Actually, according to Apples website, they have only 300 stores world-wide, so I think out of reach of most people Altho if you happen to have one near you, then that's great

True, Apple doesn't and can not possibly have a store on "every" area, but that is why they over night a device replacement to those who are having issues that can not be fixed via a call to Apple care.



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[viewfly]

That is 300% more Apple stores than Nokia stores where I am. Actually it is an undefined number (divide by zero).

Most of the stores are within the highest population density, but not all. Yeah, they can't be everywhere, but neither can Sears. Actually, in the Northeast here, it seems every mall has an Apple store.

Where I am, I have 2
Apple stores within a mile and 5 within 30 min drive.

[RadioRaiders]

Where I am, I have 2
Apple stores within a mile and 5 within 30 min drive.

Yea, luck (or unluck) of the draw with having retail stores nearby.

Seems that the mic was not working. ATT told them to go to the Apple store.

I just re-read that, and recalled a friend of mine on Verizon that had a 1.5 year old Droid 2 that he beat the crap out of (works outdoors). When it stopped working (finally!) he took it to a Verizon store and they gave him a new one, as it was still under the 2-year warranty, no questions asked. I'm curious why did AT&T refer their customer to go to an Apple store?

[Irish Rose]

Yea, luck (or unluck) of the draw with having retail stores nearby.


I just re-read that, and recalled a friend of mine on Verizon that had a 1.5 year old Droid 2 that he beat the crap out of (works outdoors). When it stopped working (finally!) he took it to a Verizon store and they gave him a new one, as it was still under the 2-year warranty, no questions asked. I'm curious why did AT&T refer their customer to go to an Apple store?

He was referred to Apple, because none of the wireless carriers service Apple devices. Apple takes care of any issues either via a call to Apple care or the customer can bring their device into a Apple store if one is nearby and if it can't be serviced it will be swapped out with another one on the spot.


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[Irish Rose]

)Most of the stores are within the highest population density, but not all. Yeah, they can't be everywhere, but neither can Sears. Actually, in the Northeast here, it seems every mall has an Apple store.

I live in the Northeast and the nearest Apple store is about 25 to 30 miles away. No Apple stores are located in any of the 4 malls here.


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[viewfly]

"Why do you rob banks? Because that is where the money is."

Apple service is in the Apple store (which in this case is just next to the ATT store).

Perhaps in more rural areas, or anywhere there are no Apple stores, the ATT stores will just replace under warranty.

[RadioRaiders]

He was referred to Apple, because none of the wireless carriers service Apple devices.

Really? Considering there's only 300 Apple stores world-wide, the probability of having an AT&T brick-and-mortar store near you is much higher.

AT&T Store Locator - Find out where to buy cell phones exclusively at AT&T

So if you have a problem with a non-Apple product still under warranty, you can stop in any AT&T store and have it replaced, but with Apple, most people would have to go farther out of the way to find an Apple store. Isn't that actually more inconvenient?

Perhaps in more rural areas, or anywhere there are no Apple stores, the ATT stores will just replace under warranty.

Then why didn't they just do that in your case? Why did they defer you to the Apple store?

[viewfly]

Really? Considering there's only 300 Apple stores world-wide, the probability of having an AT&T brick-and-mortar store near you is much higher.
AT&T Store Locator - Find out where to buy cell phones exclusively at AT&T[/url]

So if you have a problem with a non-Apple product still under warranty, you can stop in any AT&T store and have it replaced, but with Apple, most people would have to go farther out of the way to find an Apple store. Isn't that actually more inconvenient?

Boy RR, you are a lot of work. The only story I know is the one you told above, about replacement at an ATT store.

That is because only DSC (ATT Device Support Centers) handle warranty and technical service, and there are a LOT fewer of those. In the Northeast, there is only one in Boston and Hartford CT, according to ATT's website. My only direct experience with this is a few years ago. I almost never go into an ATT store anymore.

And those stores don't cover all of ATT's non iPhone models either. So there are more Apple stores, and each one handles service, therefore it is more convenient. If your phone is less than 30 days, you probably can get a direct replacement at the local ATT store...otherwise you need to go to a DCS.

The Droid is not covered by the DSC stores anymore, BTW. Plus maybe in Euro you get a 2 yr warranty, but here in the US it is only 1 year ( I think Apple ran into that in Euro recently, they extended the warranty to be 2 years). So the 1.5 year old Droid would have been out of luck, even at the DSC stores.

[RadioRaiders]

That is because only DSC (ATT Device Support Centers) handle warranty and technical service, and there are a LOT fewer of those.
....
So the 1.5 year old Droid would have been out of luck, even at the DSC stores.

I said my friend had Verizon, not AT&T. Maybe they have a 2 year warranty? Or maybe he had an extended warranty? I'm not sure. I just remember he didn't have any problem getting a timely replacement. Can't all carrier stores handle warranty issues? I'm pretty sure the ones by me do, but then it could be different in Europe I guess. I have 2 or 3 carrier stores within a 5 mile radius of me. Apple store is 150 miles or so. In my case it's more convenient to deal with the carrier directly.

Altho, personally, I have never in my 15 years of owning a phone ever had to replace one under warranty, so I have no anecdotes to tell myself. I do keep some extra phones in my desk just in case tho.

*edit*
Verizon says:

You may also visit any Verizon Wireless retail store to diagnose and address the problem with your wireless device.

http://support.verizonwireless.com/c...rotection.html

...so maybe it's easier with Verizon? You can just walk into any store and have your phone replaced on the spot, and not only a "DSC" as with AT&T?

[RadioRaiders]

...actually, re-reading your original post, I'm not sure what was noteworthy or exceptional about your experience in the Apple store. You walked in with a faulty product still under warranty, they tried to troubleshoot it, and when they couldn't fix it, they replaced it. Isn't that what should happen?

[Irish Rose]

Really? Considering there's only 300 Apple stores world-wide, the probability of having an AT&T brick-and-mortar store near you is much higher.

AT&T Store Locator - Find out where to buy cell phones exclusively at AT&T

So if you have a problem with a non-Apple product still under warranty, you can stop in any AT&T store and have it replaced, but with Apple, most people would have to go farther out of the way to find an Apple store. Isn't that actually more inconvenient?


Then why didn't they just do that in your case? Why did they defer you to the Apple store?

You missed my entire point above about the part where all the wireless carriers referring iPhone owners to Apple. This isn't just an AT&T policy, it is also Verizon's and Sprints policy as well. First off, have you ever seen some of the wireless store reps here in the US? Well I have, and trust me I wouldn't want them touching any of my Apple devices. No offense but you really need to get past the store location thing. As I said above, all a person has to do is call Apple care if they have a problem with their iPhone and they'll have a new one sitting at their doorstep in less than 24 hours. I know many people with iPhones that have had to have theirs replaced at one time or another and haven't heard one complaint over the wait time for a replacement. As a matter of fact, I once told a friend of mine to take her iPhone in to Apple and get it looked at and she decided to go to Verizon instead. Well she ended up waiting in a line for tech support for 20 min. only to be told that she would need to either call Apple or go into one of their stores. She decided to call instead of making the 45min drive to an Apple store. They told her that it sounded like a hardware issue and would send another iPhone out to her. She had the new iPhone in her hands the next day in the afternoon. Is there any other manufacturer that will ship out a replacent less than 24 hours later without even looking at the phone first to see what the problem is? Truth is, I think most of them want you to send the broken phone in first before they'll send a replacement phone out.


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[Irish Rose]

maybe it's easier with Verizon? You can just walk into any store and have your phone replaced on the spot, and not only a "DSC" as with AT&T?

You can't just walk into a Verizon store with a iPhone as they will simply refer you to Apple Care either in the store or via a phone call. When it comes to the iPhone Apple takes care of their own customers... As it should be...


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[viewfly]

You missed my entire point above about the part where all the wireless carriers referring iPhone owners to Apple. This isn't just an AT&T policy, it is also Verizon's and Sprints policy as well. First off, have you ever seen some of the wireless store reps here in the US? Well I have, and trust me I wouldn't want them touching any of my Apple devices. No offense but you really need to get past the store location thing. As I said above, all a person has to do is call Apple care if they have a problem with their iPhone and they'll have a new one sitting at their doorstep in less than 24 hours. I know many people with iPhones that have had to have theirs replaced at one time or another and haven't heard one complaint over the wait time for a replacement. As a matter of fact, I once told a friend of mine to take her iPhone in to Apple and get it looked at and she decided to go to Verizon instead. Well she ended up waiting in a line for tech support for 20 min. only to be told that she would need to either call Apple or go into one of their stores. She decided to call instead of making the 45min drive to an Apple store. They told her that it sounded like a hardware issue and would send another iPhone out to her. She had the new iPhone in her hands the next day in the afternoon. Is there any other manufacturer that will ship out a replacent less than 24 hours later without even looking at the phone first to see what the problem is? Truth is, I think most of them want you to send the broken phone in first before they'll send a replacement phone out.


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You are absolutely correct Irish Rose.

Warranties are issued by the manufacturer, not the store selling the item. That is true for TV, radios, vacuum cleaners, DVD players etc. Unless you purchase a service contract with the retailer, once you walk out the door, you need to contact the mgfr for all warranty or service claims (i.e. Sony, Dyson, Samsung). You may get a free grace period of 10 days to 30 days with the retailer, but after that, the function of the retailer is finished.

That is why one is told to go to Nokia or Apple for repair warranty. In my case, the iPhone was purchased 8 months beforehand. This is totally reasonable and standard practice in my 50 years of purchasing goods in the USA. My point is that as a mgfr, Apple has a storefront presence in the US, whereas there is none for Nokia, and probably most other smartphone makers.

As my father used to say about buying automobiles, once you accept the keys and drive off the lot, the dealer doesn't talk to you again...you need to go around back to the repair shop. So inspect the car completely for paint problems,etc before accepting...otherwise off you go to the body shop. (and this actually happened to me once...what a nightmare...my new car was ruined by that dealer body shop)>

As an aside to the OP, Apple apparently has a very good return/exchange/replacement operation in place via telephone, as Irish Rose points out. It was a very different story for my Nokia a few years back. I had to ship the phone, at my own expense, to the midwest USA, I think. The Nokia was under warranty too.

[Charlyee]

Adding my two cents:

The nearest Apple Store is 30+ miles from me. One needs to make an appointment with them or they do not look at a repair/replace item. Since weekends are very busy this might push out the probability of a working unit by some days maybe weeks. Their sop is too replace with a refurbished unit if they cannot repair, in the off chance there are no refurbs available they might exchange it for a new one. This is entirely at their discretion, they have told people to come back when refurbs are in stock.

Verizon & Sprint, both have 2 corporates stores each, one less than a mile from work and one around 5 miles from home. If the non iDevice is under the one year warranty and no negligence is detected they will replace it on the spot with a refurbished unit. If they don't have any in stock, one has the choice of coming back later or taking a different device of equal or lesser value.

AT&T, they have two corporated stores in the same location as Verizon and Sprint, however neither does repair or replacement. One needs to call customer care and a refurbished unit arrives within 48 hours. They will overnight it if the old device is completely inoperable. The old device is sent back after the replacement arrives, in the postage paid packaging they include with the refurb. I was pleasantly surprised when they sent me brand new battery for my Atrix, 10 months into the warranty, did not ask for the old one back either.

For my needs the AT&T way of doing things works out much better and faster than if I had an iDevice that they would send me off to the Apple Store for.

I am strictly talking about how it works in my little circle not in generalities.

[viewfly]

I am strictly talking about how it works in my little circle not in generalities.

Thank you Charlyee for unintentionally bringing the thread back to reality. From my thread starting OP, I said.

Very under appreciated is having Apple stores nearby for service.
Very pleased.

Which was not implying a generality for all people who have Apple stores 150 miles, or even 30 miles away. But for my situation where in the multiple cities and country areas that I live, I have an Apple store (s) very close by.

AT&T, they have two corporated stores in the same location as Verizon and Sprint, however neither does repair or replacement. One needs to call customer care and a refurbished unit arrives within 48 hours.

For my needs the AT&T way of doing things works out much better and faster than if I had an iDevice that they would send me off to the Apple Store for (30 miles away from me -vf) .

30 miles is nothing in one of those slick cars you own . Less than 30 min right?

But seriously I have to disagree with you. It seems that if Apple ships you a new phone overnight (as Irish Rose would handle it) or ATT does, the speed of replacement is the same, no? Actually, my experience with ATT is less predictable than you imply.

So my post was not to meant be a 'generalization' covering all people in the globe (), as some would like criticize it to be. However, I thought it was of general interest (hence the original posting location). The point being is that 'Service' is not something everyone thinks about when buying something new.

I'm pretty sure the Apple stores have a generous supply of refurbished phones on hand, and certainly newly boxed ones. That is more likely to be the case than an ATT store that has to cover a dozen models or more. Which is the other point.

Again in our case, the Apple store was called in the AM, midweek, for a Genius Appointment after work, on the SAME day. No need to wait 24 or 48 hours for a phone to be shipped to the store...just walked in for our Genius appt and the replacement phones were there. As I said, very pleased.

[RadioRaiders]

Warranties are issued by the manufacturer, not the store selling the item. That is true for TV, radios, vacuum cleaners, DVD players etc. Unless you purchase a service contract with the retailer, once you walk out the door, you need to contact the mgfr for all warranty or service claims (i.e. Sony, Dyson, Samsung). You may get a free grace period of 10 days to 30 days with the retailer, but after that, the function of the retailer is finished.

While it may be true that the mfgr is responsible for the warranty, it seems common for retailers to help their customers with the process, and to also sell extended warranties to their customers as well. As I said, my friend with the Droid 2 got the warranty replacement from Verizon, he never dealt with Motorola at all. When I bought my TV last month, the retailer stamped the reciept and told me that the receipt was a valid 2 year warranty (most stores here do this, altho I'm not sure if it's a Euro thing.)

[viewfly]

While it may be true that the mfgr is responsible for the warranty, it seems common for retailers to help their customers with the process, and to also sell extended warranties to their customers as well. As I said, my friend with the Droid 2 got the warranty replacement from Verizon, he never dealt with Motorola at all. When I bought my TV last month, the retailer stamped the reciept and told me that the receipt was a valid 2 year warranty (most stores here do this, altho I'm not sure if it's a Euro thing.)

Welcome to the USA! You have been living in Europe too long and are spoiled. Warranties are a grey area regarding what is promised and what actually happens. Euro has made more concrete laws in that regard. It is Euro law that you get 2 years of warranty...but there are loopholes from what I've read. Like the customer, after 6 months, having to prove it was a mgfr defect.

I cannot possibly comment on all situations, there will be exceptions, even in the USA certainly. But, in general, as the legal work follows in the USA, is this.

1. Motorola only gives a 1 year warranty on all its phones. They do NOT sell extended warranties. Look it up on Moto's home page: Moto Warranty. Apple WILL sell a 2 year extended warranty, however. If you don't buy Apple's, then you can buy a 3rd party insurance, which is most likely what your friend did from Verizon for his Moto.

2. If you friend has a 1.5 year old Motorola Droid that was replaced by Verizon, certainly he paid extra for that extension with Verizon. Retailers love selling extended warranties...it is more profitable than the gadget sells. If you buy it from them, they will help you out. But mostly they are using an outside insurance company for that.

From the AndroidCentral pages: HERE

Most carriers (Verizon) use a company called "Asurion" to do their warranty replacements.

They do a very minimal check and send them off. The majority of replacements will fail eventually, it's just the nature of the beast.

The only company I've seen that has Grade A+++ warranty replacements is Apple. =/

3. So in general, retailers don't deal with warranty in the USA, unless you pay for a service plan. Otherwise it is a profit loss for them.

4. Now, if you purchased your phone on-line from ebay, Amazon, or even Motorola directly, forget about Verizon giving you service. However, if you buy an iPhone from Apple online (even with a Verizon mobile contract), Apple with honor the warranty and service. Same with eBay. If the phone is still under warranty, Apple will handle it. Believe, that this is true, and why iPhones hold a high retail value if sold with a existing warranty of 1 or 2 years on eBay.

Now I'm sure Motorola will honor a warranty, but you have to go ship your phone away to them, as compared to going to your Apple store or just calling in for a 24 hour replacement.

But maybe even then, it could be a headache.. 1 story from online

I recently have been getting dust/hair/dirt under my screen on my original Droid X which I purchased through Amazonwireless.com. I called up Verizon and told them my story, and they said to call Amazonwireless. So I called Amazon and they said to call Motorola, so I called them. Motorola told me to call Verizon, So I call Verizon and explain my story again. Verzion told me they have no way to verify this, and to bring it in to a store (and hour long drive, I live in the middle of nowhere). So I bring it in and the verizon rep told me to call Verizon support. So I call Verizon support AGAIN. They tell me that they don't do replacements, and to bring it into the store AGAIN, which I refuse to do. My phone is still under warrenty and I cannot convince Verizon to help me out. Is Verizon just striaght up lying to me?

5. And certainly I buy most of my electronic gadgets on- line, and there you need to deal with the mgfr directly after 30 days.

So there will be exceptions, but if the retailer wants to fall back on the law...they do not deal mgfr warrranties in the States as a rule.

Now, I wouldn't doubt there is a push my carriers and non iPhone mgfr recently to try to rectify this situation, because of the great customer service that Apple offers, and the competitive pressure that gives. But they are not fully there yet.

[Charlyee]

But seriously I have to disagree with you. It seems that if Apple ships you a new phone overnight (as Irish Rose would handle it) or ATT does, the speed of replacement is the same, no? Actually, my experience with ATT is less predictable than you imply.

In my experience AT&T has been extremely predictable. With the battery it was no questions asked and overnighted, with my 9700, it was too late to overnight and I got a $35 credit to my bill to get a Go-Phone to tide me over. Knock on wood, that was the only time i needed a replacement. Talking about credits, I just credit of $60 to be spread over the next three months for messing up my account back in December. Interestingly the problem was fixed within the same billing period so not sure why I got the credit but I will take it.

I will be remiss if I don't mention how wonderful Sprint was. I was trying to replace the shattered screen on an EVO Shift, the sliding keyboard made it extremely difficult to take it apart. I took to the nearest Corporate Store and they said they couldn't fix it since it was more than a year old but could show me how to do it. This they did and very well, even gave me a spare plastic pry tool to make my job easier. I guess there are unsung heroes everywhere.

I'm pretty sure the Apple stores have a generous supply of refurbished phones on hand, and certainly newly boxed ones.

I can understand the Apple Store having new boxed ones (I am presuming that's what you meant), but why a generous supply of refurbs and where are they coming from?

[Irish Rose]

I guess there are unsung heroes everywhere.

There certainly are, Charlyee.

I can understand the Apple Store having new boxed ones (I am presuming that's what you meant), but why a generous supply of refurbs and where are they coming from?

Hope you don't mind me sticking my in here, but I think I can answer this one. Up until the iPhone 4 Apple always used returned for whatever reason iPhones as replacements after they had been fixed up/refurbished as replacement devices. However, from what I have heard recently and seen from friends on mine that got replacements from Apple, Apple is now scrapping those returned iPhone 4's and 4S's and simply giving the customer new iPhones, only in a brown box. Rumor is, it is easier and cheaper for Apple to give out new ones than it is to just refurbish them. I believe this is why they are able to have so many on hand to give out for warranty, or now Apple Care+ replacements. As I said, I've seen at least a few of my friends replacement 4's and 4S's that had to be replaced, and could tell that they were definitely brand new. Also they were told at the store that they were brand new as well even though they came in a blank box.

[Charlyee]

Hope you don't mind me sticking my in here, but I think I can answer this one. Up until the iPhone 4 Apple always used returned for whatever reason iPhones as replacements after they had been fixed up/refurbished as replacement devices. However, from what I have heard recently and seen from friends on mine that got replacements from Apple, Apple is now scrapping those returned iPhone 4's and 4S's and simply giving the customer new iPhones, only in a brown box. Rumor is, it is easier and cheaper for Apple to give out new ones than it is to just refurbish them. I believe this is why they are able to have so many on hand to give out for warranty, or now Apple Care+ replacements. As I said, I've seen at least a few of my friends replacement 4's and 4S's that had to be replaced, and could tell that they were definitely brand new. Also they were told at the store that they were brand new as well even though they came in a blank box.

Ah, I see, thanks.

Of course now I have a follow up question (look what you started ). So what happens to the devices that are returned? Are they scrapped or are they cannibalized for parts that are used in new devices or used as spare parts?


Also is this only for iPhone 4s or all iDevices?

[Irish Rose]

Ah, I see, thanks.

Of course now I have a follow up question (look what you started ). So what happens to the devices that are returned? Are they scrapped or are they cannibalized for parts that are used in new devices or used as spare parts?


Also is this only for iPhone 4s or all iDevices?

I only read about and seen the 4 and 4S, so I don't think it was for all of the. I am trying to find a link on the site that I read this on as it did explain exactly what Apple does to the ones that were send back. I think they still make money on what they did, otherwise it wouldn't be cost effective for them to be doing this, right?



PS: I like starting things that keeps a conversation interesting.

[Irish Rose]

Ah, I see, thanks.

So what happens to the devices that are returned? Are they scrapped or are they cannibalized for parts that are used in new devices or used as spare parts?


Also is this only for iPhone 4s or all iDevices?

Charlyee, I am still trying to find a link to that post, problem being, the OP did not use a very good title for the post, thereby making my search for it that much harder. I did find this one, though, but I don't think it related to that other thread unless the OP had an iPhone 4. http://9to5mac.com/2012/05/06/apple-...o-swap-for-4s/

[viewfly]

In my experience AT&T has been extremely predictable. With the battery it was no questions asked and overnighted, with my 9700, it was too late to overnight and I got a $35 credit to my bill to get a Go-Phone to tide me over. Knock on wood, that was the only time i needed a replacement.

You can't beat the predictability of one experience I'm sure that you are integrating experiences of other friends...

Overall, I have been very happy with ATT too.

Irish Rose, thanks for chiming in. Our replacement 4S did come in a plain wrapper too.

I have no idea what happens to returned phones. I think if the can fix them easily, they probably go into a refurb inventory. But who really knows.

[Charlyee]

You can't beat the predictability of one experience I'm sure that you are integrating experiences of other friends....

Yes I am. This is AT&T country and thus most of my friends have AT&T.

[Irish Rose]

So what happens to the devices that are returned? Are they scrapped or are they cannibalized for parts that are used in new devices or used as spare parts?


Also is this only for iPhone 4s or all iDevices?

Found it!! What an Apple Store genius told me tonight about replacement iPhones - MacRumors Forums

Sorry it took me soooo long. As you can see, the title wasn't very descriptive which made the thread topic harder to find. Anyway, what do you think from reading it? Seems to me like it could be true.....

[Charlyee]

Found it!! What an Apple Store genius told me tonight about replacement iPhones - MacRumors Forums

Sorry it took me soooo long. As you can see, the title wasn't very descriptive which made the thread topic harder to find. Anyway, what do you think from reading it? Seems to me like it could be true.....

Hey thanks for finding the thread. I agree you can't tell from the title what it is all about.

As for the content of the thread, it certainly sounds plausible but I am not familiar enough with the the caliber of the genius or repair costs for an 4s to really make a call.

It was very interesting reading and thank you again for searching for it and posting it.

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