Alltel phone roaming on the Alltel Network. Not working.

[NokiaKrazy]

I know someone that is roaming right now on the Alltel network. It is a Alltel phone. For some reason, it is not receving calls. He can make outgoing but just no incoming. any ideas?

Tech support just tells him to reset the phone.

[Andy]

What exactly do you mean roaming on the ALLTEL network? I'm not sure I see how an ALLTEL phone could 'roam' on the ALLTEL network?

[MOTOhooligan]

Originally Posted by NokiaKrazy

I know someone that is roaming right now on the Alltel network. It is a Alltel phone. For some reason, it is not receving calls. He can make outgoing but just no incoming. any ideas?

Tech support just tells him to reset the phone.

Originally Posted by Andy84094

What exactly do you mean roaming on the ALLTEL network? I'm not sure I see how an ALLTEL phone could 'roam' on the ALLTEL network?

They're roaming because they're not on their home SID, right? Have them dial *228, that will (hopefully) have their phone download the latest PRL which should help them register on the Alltel network where they're currently at.

Even though they're not on their home SID it should still let them perform a PRL update.

[NokiaKrazy]

Originally Posted by Andy84094

What exactly do you mean roaming on the ALLTEL network? I'm not sure I see how an ALLTEL phone could 'roam' on the ALLTEL network?

Just like Moto said. He is not on his home SID. I was "roaming" when I was in LA. Anyways further research has determined that he is not on Alltel. He is in Baltimore,MD. Roaming on Sprint.

He thought he was on Alltel because when he called 611, he got Alltel. He did not know that it now forwards to Alltel no matter if you are on Verizon or Alltel.

I told him how to force the phone over to Verizon, problem solved. Now he can recieve and place calls on Verizon's network in MD.

Sprint has a problem tonight.

[NokiaKrazy]

And BTW, he does have the latest PRL.20005 or something like that.

[UFO]

Problem is definitely Sprint's network there. I had a friend with nTelos in Baltimore last week and didn't receive a single call. He was mad thinking it was nTelos's fault, now I feel more comfortable shifting the blame over to Sprint!

[brbrewmaster]

Originally Posted by NokiaKrazy

Just like Moto said. He is not on his home SID. I was "roaming" when I was in LA. Anyways further research has determined that he is not on Alltel. He is in Baltimore,MD. Roaming on Sprint.

He thought he was on Alltel because when he called 611, he got Alltel. He did not know that it now forwards to Alltel no matter if you are on Verizon or Alltel.

I told him how to force the phone over to Verizon, problem solved. Now he can recieve and place calls on Verizon's network in MD.

Sprint has a problem tonight.

How do you force a phone over to Verizon?

[strunke]

Originally Posted by brbrewmaster

How do you force a phone over to Verizon?

By editing the NAM settings in the programming menu....

[Andy]

Originally Posted by NokiaKrazy

Just like Moto said. He is not on his home SID. I was "roaming" when I was in LA. Anyways further research has determined that he is not on Alltel. He is in Baltimore,MD. Roaming on Sprint.

He thought he was on Alltel because when he called 611, he got Alltel. He did not know that it now forwards to Alltel no matter if you are on Verizon or Alltel.

I told him how to force the phone over to Verizon, problem solved. Now he can recieve and place calls on Verizon's network in MD.

Sprint has a problem tonight.

I am glad to hear that this was probably not ALLTEL's problem, as you've had a fair share of problems with ALLTEL over the last year.

[NokiaKrazy]

Originally Posted by Andy84094

I am glad to hear that this was probably not ALLTEL's problem, as you've had a fair share of problems with ALLTEL over the last year.

Me too. What I found sad is that Alltel tech support could not help him. I had to find the temporary solution. Now the ball is in Alltel's field. I hope they find the problem and pressure Sprint to get it fixed ASAP.

I don't want to have to tell everyone the following.

When in Baltimore, force your phone over to Verizon!


I also noticed that Sprints SID for Baltimore also covers Wash DC, PA, WV and around there. I wonder if this problem would be in our nations capital and amish country?

[terrys]

Originally Posted by strunke

By editing the NAM settings in the programming menu....

We used to do that all the time. However, we have not been able to do that with any of the newer Alltel phones.

Before Verizon became the preferred roaming partner in the Greenville, SC (now Columbia, SC) market, US Cellular was the PRP. US Cellular had really poor reception in most areas compared to Verizon. On our Local Freedom (NC, SC) plan there were never any roaming charges in those areas so we would force customers phone to Verizon by programming both NAMS of the phone (2nd NAM to Verizon) and teaching the customer how to switch between them.

Although the US Cellular SID #246 is no longer in the Alltel PRL for National Freedom plans, to this date Alltel still does not charge when a customer uses it.

Now we have some customers in a few areas that need the US Cellular SID, but even if we program the phone's #2 NAM to US Cellular as the home SID the newer phones no longer pick it up. US Cellular is now only picked up if Alltel, Verizon, and Sprint are not available.

Got any Suggestions on making the phone pick up the US Cellular signal???

We have run into the Sprint issue in our area with Contract Customer not being able to make calls about 1 week ago when they were on Sprint and our prepaid customers are getting a message, Can Not Authenticate Phone Number, when our customers pick Spring up. No problem when they get Verizon. We live right on the border of NC/SC and Alltel doesn't own Western NC were many of our customer frequently travel.

Going back to our old Long Distance heritage, it seems like Sprint doesn't have the Alltel exchanges loaded in its Database but so far it has been impossible to get Tech Support to understand that.

Does anyone know if this Sprint Problem is a recognized problem and been fixed?

[djjim]

please stop reviving all these threads! They are REALLY old!

[terrys]

I did notice the thread was old just after I posted to it. Had I noticed earlier I would have considered a new one because the information I posted is within the last month.

Since you appear to be an authority perhaps you could get the Forum to quit suggesting the users might be interested in these similar threads.

[djjim]

yes, i do hate the "similar threads" thing on the bottom because they are almost always really old! Good idea to can them. I am not an authority though, just a three year hangout here I know who the mods are over at HoFo, but not sure about here. They do not pop up much. Where is Landrum anyway?

[KyleAndMelissa22]

Originally Posted by djjim

Where is Landrum anyway?

Landrum is next to I-26, right on the NC state line.

It's NW of Spartanburg, NE of Greenville, and SE of Asheville.

I go there often, it's a nice little town just south of the Blue Ridge Mountains

It is about a half hour drive from my location in Gaffney...

[gpatrick900]

Originally Posted by terrys

We used to do that all the time. However, we have not been able to do that with any of the newer Alltel phones.

Before Verizon became the preferred roaming partner in the Greenville, SC (now Columbia, SC) market, US Cellular was the PRP. US Cellular had really poor reception in most areas compared to Verizon. On our Local Freedom (NC, SC) plan there were never any roaming charges in those areas so we would force customers phone to Verizon by programming both NAMS of the phone (2nd NAM to Verizon) and teaching the customer how to switch between them.

Although the US Cellular SID #246 is no longer in the Alltel PRL for National Freedom plans, to this date Alltel still does not charge when a customer uses it.

Now we have some customers in a few areas that need the US Cellular SID, but even if we program the phone's #2 NAM to US Cellular as the home SID the newer phones no longer pick it up. US Cellular is now only picked up if Alltel, Verizon, and Sprint are not available.

Got any Suggestions on making the phone pick up the US Cellular signal???

We have run into the Sprint issue in our area with Contract Customer not being able to make calls about 1 week ago when they were on Sprint and our prepaid customers are getting a message, Can Not Authenticate Phone Number, when our customers pick Spring up. No problem when they get Verizon. We live right on the border of NC/SC and Alltel doesn't own Western NC were many of our customer frequently travel.

Going back to our old Long Distance heritage, it seems like Sprint doesn't have the Alltel exchanges loaded in its Database but so far it has been impossible to get Tech Support to understand that.

Does anyone know if this Sprint Problem is a recognized problem and been fixed?

If you are an authorized dealer, you are entitled to those codes.

Also, you can also request the underlying provider to provide a prl that fixes that problem for both Contract and your prepaid customers. They may even have a special number to load prl for just your customers.


Side note
I know this is an old post, I thought this person might want to know this, if they are still around.